FAQ
Common questions about BIA Insurance Broker App
Quick answers for brokers and independent agents considering a product demo.
Is BIA Insurance Broker App for brokers, agents, or both?
It is intended for both insurance brokers and independent insurance agents, with Kenya as the first market and future expansion in mind.
How is pricing handled?
The homepage shows the lowest subscription starting point for individual agents. Office-based brokers and larger agencies are quoted based on user count, setup needs, training, and support.
Can the app be downloaded directly?
No. BIA is deployed through guided setup for broker offices, with controlled activation, user access, and secure database configuration.
Does the app support multi-user offices?
Yes. The app is designed with shared office use in mind, including user access control and centralized database readiness.
Does the app generate broker documents?
Yes. It supports broker-branded documents such as risk notes, invoices, receipts, credit notes, renewal notices, cancellation notes, statements, and reports.
Does the app track commissions?
Yes. The app helps track expected, received, and outstanding commission so broker income is more visible.
Does the app manage renewals and claims?
Yes. Renewal tracking and claims management are part of the core operating workflow.
Is training/support available?
Training and support can be discussed during the demo and included in the tailored quote.
Can the app be customized for my brokerage?
Branding, setup needs, users, and operational requirements can be reviewed during onboarding.
Is the app cloud-based or desktop-based?
The app is desktop-based, with setup options that can support shared office database use depending on the deployment arrangement.